After RFMS Update - Products not loading in Mobile Measure

Agents have been getting this error all day with several different products. I believe it's because of the update that was rolled out. Is there a fix to correct this? Curious if anybody else has been having this problem. 

Error retrieving products[object Object]


Casey Wilmore



  • Official comment

    Hi Casey,

    Just an update on this issue - a new RFMS Version has been posted to that resolves the problem you reported. Also, an email was sent to the contact email addresses for every client who had downloaded the prior version of RFMS. This email contained a link to a hotfix that could be applied to correct the issue. 

    If you still need that link, please email us at

    Thanks again for reporting the issue and please accept our apologies for the inconvenience. Have a nice day!

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  • Casey,

    Thanks for reporting this. You are correct, this is an issue related to the latest version of RFMS, 19.99. Service type products are unable to be added to the worksheet when searched for from RFMS. A workaround would be to add them via the Checklist. We are currently working on a fix and should have something available very soon. 

    Our sincere apologies for the inconvenience this is causing in the meantime. 

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